Elder Guardian 360 is committed to protecting the privacy and confidentiality of all client information. While we are a non-medical service provider and do not create or maintain medical records, we may receive certain health-related or personal information in order to support our clients’ care needs. This notice explains how we protect, use, and disclose that information.

1. Protection of Personal Information

We follow all applicable privacy laws, including the confidentiality principles of HIPAA, to safeguard any personal or health-related information shared with us. This includes:

• Contact information

• Emergency contact details

• Health conditions relevant to support services

• Care preferences

• Scheduling and service records

All client information is stored securely and accessed only by authorized personnel.

2. How We Use Information

We use client information solely for the purpose of providing and coordinating services, including:

• Care planning

• Appointment accompaniment

• Communication with authorized family members or caregivers

• Safety and emergency procedures

• Service scheduling and documentation

We do not sell, rent, or share client information with third parties for marketing purposes.

3. How Information May Be Shared

We may disclose information only under the following circumstances:

• At the client’s request or with written authorization

• To family members or caregivers designated by the client

• In an emergency where information is necessary to protect the client’s safety

• When required by law, such as in cases of abuse reporting or court orders

Any information shared is limited to what is necessary for the situation.

4. Client Rights

Clients and their legal representatives have the right to:

• Access the information we maintain

• Request corrections to inaccurate information

• Request limits on how information is shared

• Withdraw consent for information sharing at any time (except when required by law)

Requests can be made by contacting Elder Guardian 360 directly.

5. Information Security Measures

We use reasonable and industry-standard safeguards to protect personal information, including:

• Secure electronic storage

• Password-protected files and systems

• Limited access for authorized personnel only

• Confidentiality agreements for staff and contractors

6. Digital Communications

By using our website, contacting us electronically, or submitting forms online, clients acknowledge that no system is entirely risk-free. However, we take steps to protect all digital submissions, including encryption and secure form handling.

7. Questions or Concerns

For questions about this notice or to request information regarding our privacy practices, please contact:

Elder Guardian 360
Email: info@elderguardian360.com
Phone: (727) 641-0980